Privacy Policy
Phoenix Enterprises (Swindon) Ltd is committed to protecting your privacy and handling your personal information responsibly and securely.
This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us or make an enquiry about our services.
Who we are
Phoenix Enterprises (Swindon) Ltd is a charity and social enterprise supporting adults with learning disabilities and mental health conditions through meaningful work experience, skills development and employment support.
Phoenix Enterprises (Swindon) Ltd
Unit 2 Enterprise House
Cheney Manor Industrial Estate
Swindon
SN2 2YZ
Telephone: 01793 200815
Email: info@phoenixenterprises.co.uk
Website: www.phoenixenterprises.co.uk
Information we may collect
Depending on how you interact with us, we may collect information including:
- your name and contact details;
- information you provide when contacting us or making an enquiry;
- information provided as part of an enquiry or referral to our services;
- correspondence you send to us;
- technical information about your use of our website, such as your IP address, browser type and information about how you use the site; and
- cookie information and preferences.
If you contact us about accessing our services, you or someone referring you to Phoenix may provide information about your health, disability, support needs or personal circumstances. This is known as special category personal data and we take particular care to protect it.
How we use your information
We may use personal information to:
- respond to enquiries and requests;
- provide information about Phoenix and our services;
- consider and manage referrals to our services;
- provide and manage support to people who use our services;
- communicate with families, carers, professionals and partner organisations where appropriate;
- administer, maintain and secure our website;
- understand how our website is being used and improve it;
- manage our relationships with supporters, volunteers, funders and partner organisations;
- meet our safeguarding responsibilities; and
- comply with our legal and regulatory obligations.
Our lawful basis for using personal information
UK data protection law requires us to have a lawful basis for using personal information. The basis we rely on will depend on why we are using the information.
These may include:
- Consent, where you have given us permission to use your information for a particular purpose.
- Contract, where using your information is necessary in connection with a contract or to take steps at your request before entering into one.
- Legal obligation, where we need to use information to comply with the law.
- Legitimate interests, where using information is necessary for the legitimate operation of Phoenix and those interests are not overridden by your rights and interests.
- Where we process special category information, such as information about health or disability, we will only do so where we also have an appropriate additional legal condition for doing so.
In some circumstances we may need to use or share information to protect someone’s vital interests or for safeguarding purposes.
Who we share information with
We do not sell your personal information.
Where necessary and appropriate, we may share information with:
- organisations providing services to Phoenix, such as our IT, website and email providers;
- health, social care or other professionals involved in supporting an individual;
- local authorities and other statutory organisations;
- funders or organisations commissioning services, where appropriate;
- professional advisers, auditors or regulators; and
- the police, emergency services or safeguarding authorities where necessary.
We only share personal information where there is an appropriate reason to do so and take reasonable steps to ensure it is handled securely.
Keeping your information secure
We take appropriate organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
Access to personal information is restricted to people who need it for their role.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, regulatory, contractual or safeguarding requirements.
Different types of information may therefore be retained for different periods. When information is no longer required, it will be securely deleted or destroyed.
Cookies and our website
Our website uses cookies and similar technologies. Some cookies are necessary for the website to operate, while others may help us understand how visitors use the site or provide additional functionality.
Where consent is required, optional cookies will only be used if you choose to accept them.
You can change your cookie preferences at any time using the cookie settings on our website.
For more information, please see our Cookie Policy.
Links and third-party content
Our website may contain links to other websites or content provided by third parties. These organisations may collect information in accordance with their own privacy policies.
Phoenix is not responsible for the privacy practices of other websites.
Your data protection rights
Depending on the circumstances, you may have the right to:
- ask us to correct information that is inaccurate or incomplete;
- ask us to delete your personal information in certain circumstances;
- ask us to restrict the way we use your information in certain circumstances;
- object to certain uses of your personal information;
- receive certain personal information in a portable format; and
- withdraw your consent at any time where we are relying on consent.
These rights do not apply in every circumstance and some are subject to legal exemptions.
You also have the right to object to our use of your personal information where we are relying on legitimate interests.
To exercise any of your rights, please contact us using the details above.
Complaints
If you have concerns about the way Phoenix has handled your personal information, please contact us in the first instance so that we can try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection.
Further information is available at www.ico.org.uk or by calling the ICO on 0303 123 1113.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, our website or legal requirements.
We will publish the latest version on our website and show the date it was last updated.